The only relatively straightforward way to get a visa right now is through Kahuzi-Biega National Park, which is what I did. Kahuzi-Biega will provide visa letters for people who want to come to the park to track gorillas. I initially asked to go to the park just for bird watching, but I was told they would not provide a visa letter if I just wanted to do that. Once I agreed to track the gorillas, they emailed me a visa letter and I was good to enter.
I looked into other options for getting a tourist visa, but I couldn’t find any other viable options. Before COVID Virunga National Park was also able to arrange tourist visas, but that’s on hold for the moment. The process for getting a visa through the DRC Embassy in Kenya was excessively convoluted.
Upon arrival at the Rusizi border crossing between Rwanda and DRC the process went smoothly. I exited the Rwandan side as usual, walked across a bridge over the Rusizi River, showed my Yellow Fever Vaccination card at the health booth, and then lined up at the entry window for the DRC. When I arrived at the front of the line, I was pulled aside and accompanied a visa officer to his office. He took the print-out I had of my visa letter (it was very good that I had a print-out!) and matched it to the original invitation letter which he had in a folder on his desk. He then demanded the $100USD visa fee. Now, I had not been previously informed that there was a visa fee, but luckily I had a $100 bill handy to give him. I suspect this fee is “unofficial” because the visa officer took my money and immediately slid it into his desk rather than having me pay at the cashier’s window next door. He then took my passport, ushered me out of his office, left me standing awkwardly in a corridor for about 10 minutes, and then returned with my passport stamped with a 14 day visa. The only other oddity at the border was that at one point I was shown into a small room by a woman with no ID and dressed in street clothes. She asked that I open my bag, which I did. She looked at my overstuffed belongings, shrugged, and let me leave. I’m not sure if she was intending to hassle me for a bribe and gave up or what.
Throughout the crossing I was harangued by touts – young men (always young men) who wanted to carry my luggage and show me where to go. They are very, let’s say, enthusiastic, but they are not dangerous and will leave you alone if you ask them politely but firmly (and repeatedly). However, they provide excellent service if you do happen to want someone to show you the way and/or carry your luggage. They also come with the advantage of skipping the lines. Instead of you standing in line waiting for your turn to get your passport stamped, they’ll take your passport, go right to the front of the line, get it stamped, and bring it back to you while you wait. I think the standard price is around $10USD.
Money
When I first visited the DRC in 2008 people would say “cash is king in Congo”. At that time, there were no internationally-linked ATMs, no credit card facilities, and basically the only way to get cash in-country was at one of the few Western Union facilities. “Cash is king” meant that you’d better have all the money you need for your trip in cash when you enter the country, because you aren’t getting any more.
Now it is possible to get cash from ATMs. Visa and Mastercard-linked ATMs in Bukavu and Goma give out USD, which is the currency of preference in DRC. I didn’t try them; I still did it the old way of carrying in all the cash I needed. Therefore, I can’t vouch for the reliability of the ATMs and I would still recommend coming in with all your cash because I would say the chances of them working with your card are well under 100%. I would suggest carrying $100 and $20 bills and changing $100 bills into Congolese francs one or two at a time to use for tipping.
Tipping is ubiquitous and expected in DRC. I have to be very careful and organized about giving out tips because you can easily burn through an insane amount of money through tipping. Tipping is, of course, a very personal thing and the amount given is highly dependent on individual factors. For DRC in particular, I am very systematic in my tipping.
First, I do not tip anyone who sets their own prices. This mostly applies to taxi and motorcycle-taxi (“moto”) drivers. I check the cost of the service before hiring them, and then I pay them the agreed-upon price at the end of the service. I’ve never had anyone ask for a tip in this situation, so either it’s not expected or they’re too polite to ask. However, I also don’t usually haggle for these services, so maybe I’m overpaying the base price. Who knows.
Second, for general staff at a place where I’m staying, I tip at the end of all services. So if I’m staying somewhere for three days, I tip at the end of my stay, as I am leaving. I make sure it’s the last thing I do before getting in a taxi and driving off. The reason for this is that you’ll find as you’re heading off that everyone you encountered during your stay, every person who provided any sort of service, will be standing there to see you off. If you’ve tipped them before, you’re likely to feel obliged at this point to tip them again, even if it’s not really warranted. So I leave all my tipping to that time. I generally give $10USD per day. This includes for people like managers, cooks, night guards, room attendants, etc. It also usually applies to guides because each place you stay is likely to assign you one guide for your whole stay who will accompany you each day on your different activities. I do not give different tips based on things like “amount of service” or “quality of service” or “hierarchy in the organization”. I tip everyone the same.
Third, for people who provide a single, discrete service, I tip at the end of the service. This most commonly applies to the people who drive the national park vehicles, gorilla trackers, and park rangers (who usually act as guards on any activities in the national parks). For these people, I usually tip $2USD for someone who provides a quick service (like driving us 15 min down the road to the start of a hiking trail), $5 for someone who provides a longer service (like gorilla tracking, which takes 2-5 hours), and $10 for someone who provides an all-day service (like a ranger who provides security on an all-day hike). I give these tips in Congolese francs. American $1 bills and all coins are not convertible in DRC and are rejected as tips ($5 and $10 bills are accepted, I just don’t usually have them). As a side note, I have been able to use American $1 bills to pay for government services in DRC, however, so they aren’t completely useless.
These amounts may not seem like much, but they add up fast. For example, gorilla tracking in Kahuzi-Biega involved a driver, a guide and three trackers. The trek from Lwiro to the Tshibati waterfalls involved a driver, two local guides and two park rangers. Be prepared with lots of small bills.
Language
Most people speak French, and a few tourism-oriented people also speak English. However, even those that speak English are unlikely to have had a lot of practice at it (due to the lack of tourists) and so won’t be that fluent. If you don’t speak French you’re going to struggle, and I would recommend hiring and travelling with a guide who speaks English as well as French. Alternatively, you may be able to get away with using a text-to-speech translator on your phone.